An operations support system is a software component that enables a service provider to monitor, control, analyze, and manage the services on its network.
Monitor items as they move from the warehouse to an installation vehicle, to the customer premise, or even out for RMA. Here, customers can review invoices and payments, keep an eye on their usage, open tickets, and plenty more. Define thresholds, set-up on-call rotations for staff, and send out notifications of events via email and SMS. Sonar also lets you create internal tickets and link them to customer tickets to track impact.We also speed up ticket response, thanks to support for custom signatures, canned replies, custom filters, and more. Call logs can be escalated to tickets, and tickets can be linked to service calls for swift resolution.The Sonar platform makes light work of ticketing – making it both easier, and more effective.Like all our modules, ticketing is fully integrated with the Sonar platform. The flexible software offers support for multi-month billing, automatic proration, geographical taxation, and more. So that’s exactly what we’ve done.Automatic provisioning means you can control tenant changes remotely. It's basically everything they could ever want, all in one place.The Sonar portal is smart, it’s sleek, and it’s mind-blowingly easy-to-use.
Support staff can quickly transition call logs into tickets, then schedule and monitor field work within the same system. Sonar also lets you create internal tickets and link them to customer tickets to track impact.We also speed up ticket response, thanks to support for custom signatures, canned replies, custom filters, and more.
By keeping all your data in one place, we’ll eliminate hours of manual labor. All the power you need, backed by proper accounting practices. Whether you’re upping a customer’s speed, suspending their service, or welcoming them back – it can all be done in an instant, with minimal need for human intervention.Provisioning is also where we get personal. Each item’s entire lifecycle is stored on the system, showing where it’s been since day one.Finally, the powerful real-time search function allows you to filter down all the devices made by a specific manufacturer, view all failed or deployed items, or any combination of tracked attributes. The software is equally adept at tracking the locations of equipment and customers.Most important, the module scales with ease. We’re also providing valuable insights. All the power you need, backed by proper accounting practices. Meanwhile, office staff have the ability to track technicians, see the status of jobs, and schedule new work.And you can wave goodbye to printed work orders.
Your customer experiences can be tailored with minimal intervention. With our software, you can sort customer data in whatever way you choose: by service, by status, by type – however you want. That’s why we’ve created the Sonar API, to ensure that our product can grow alongside you. Very quickly, revenue starts to fall through the cracks.Sonar’s razor sharp billing accuracy puts you back in control of your business. We’re also providing valuable insights. That’s great news for customer experience.Sonar is designed to support your business. You really are more in control than ever.Like all our modules, ticketing is fully integrated with the Sonar platform. With our software, you can sort customer data in whatever way you choose: by service, by status, by type – however you want.Sonar changes the way you view your customers. The simple interface allows for check-in and completion of work in the field.
Vienna, VA, September 4, 2018 – Declaration Networks Group (DNG) has implemented Sonar Software’s billing and operations support system (OSS).
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